![]() They said they would have a manager call me back but it is now 2 1/2 hours later and I have heard from no one. Several times my emails have not been responded to by their customer service team and this morning I asked to speak with a manager. I am EXTREMELY frustrated with this company. In the meantime they should have sent me a new light. It is now March 19th and they are telling me it will be picked up on Thursday, March 20th. On March 14th someone from their customer care dept told me that Fed Ex would come to pick up the light on Monday, March 17th, and as soon as Fed Ex had their hands on it, they would send me a new light. I did not have this time to wait since we had contractors in our home that were almost complete with their job. ![]() It sounds like they were looking for parts from other damaged light fixtures. ![]() I was still waiting for parts on March 13th when they said they had not been able to locate the parts. After speaking with a store manager and two people from customer care, I was unable to receive the parts that I needed in a timely matter. Review: I received a damaged light from a Z Gallerie store on March 1st. Also I will let anybody I know that it is a total mistake to order anything from them. I am so disappointed because I love Z Gallerie and I don't think I want to give them any more of my business. They did absolutely nothing to help me in any which way and on top of that the customer agent scolded me because I did not put the information for the order in correctly so he had an total attitude about it. So I am a real estate agent and the way I was treated by the customer service department was appalling. That is fairly difficult because the nearest Z Gallerie is in Denver and I live in Colorado Springs. So I called the internet order line to get the information corrected and I was told that the order is cancelled so I wanted to place another order and I was told that I have to go to a Z Gallerie store to place the order. After 4 weeks I receive a email that states because my credit card info does not match my address and phone number that the order has been cancelled. I ordered a print of a Chanel perfume bottle from the website and it takes 6 to 7 weeks to receive the product.
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